Return & Cancellation

Shiddat believes in helping its customers as far as possible, and has therefore a liberal Cancellation/Return policy.

Returns will be accepted only if you have received a “Damaged”, “Defective” or “Different Colored” item.

Return request should be initiated within 3 days from the date of delivery through mail or the web portal

How do I return a product purchased on shiddat.com?

If, for any reason, you wish to get a refund/exchange, you may return your item(s) to us within 15 days of receiving your order. Please complete the returns chart in full, which will be enclosed in the parcel containing your order and make sure you include the returns chart in the parcel. All these done, you can then ship your product to the return address provided on the return form via a trusted courier service. 

Important:

Please ensure that the product is in unused, unwashed and original condition. Include everything from the package you've received including price tags, labels, original packing, freebies and accessories.

Exceptions:

There are certain scenarios where it is difficult for us to support returns.

    Return request is made outside the specified time frame.∙

    Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.  

    Defective/damaged products that are covered under the manufacturer's warranty.

    Product is damaged due to misuse or incidental damage due to malfunctioning of product.

    Any consumable item that has been used or installed.

    Products with tampered or missing serial numbers.

    Fragile items, hygiene related items, books, custom made products cannot be refunded.

Cancellations

If you cancel your order online before the product has been shipped, your entire order amount will be refunded.

Refunds for all returned or cancelled products will be credited back to the Original Mode of Payment used by the customer. In case of COD orders, the price of the product will be refunded as cashback/ gift card which can be used by the customer in their future purchase within a validity period of 1 year. How ever, if the customer wants the cashback amount to be transferred in their  bank account, same will be credited into their account after the bank account details are provided be the customer to the Refund and Exchange team.